Rixons
This Privacy Policy explains what Rixons collects, how the documents you file are handled, who can reach them, and what happens when you leave. It covers the Rixons website and the document storage software.
Company
Rixons
Address
104 Woodmont Blvd, Nashville, TN 37205
Telephone
(888) 903-4791
Email
support@rixonsfinancial.com
Account details you give us: name, email address, mobile number and password.
Household records you upload: insurance policies, deeds, titles, account details, beneficiary designations and the documents themselves.
Contacts you attach: the names and telephone numbers you associate with each record.
Access configuration: the people you authorise to open the vault, what each may see, and the conditions you set.
Payment data: handled by our payment processor. We store a plan, a status and the last four digits of a card, never a full card number.
Device and usage data: IP address, browser, operating system and the pages you visit on our site.
To store, index and display the household records you upload.
To run the completeness checks that flag a record as unconfirmed or missing.
To enforce the access rules you configured, including survivor and emergency access.
To operate your account, take payment for your plan and provide support.
To detect abuse of the service and keep it secure.
If you opt in to messages from Rixons, we use the mobile number you give us to send recurring automated account notification texts about your account and your service. Consent is not a condition of any purchase. Message frequency varies and message and data rates may apply. Reply STOP to any message to stop, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.
We share your mobile number with the messaging providers that deliver our texts, for the sole purpose of delivering them. Those providers are contractually barred from using it for anything else.
Who may open your vault, what they may see, and the conditions of access are configured by the account owner and by nobody else. Rixons support staff cannot grant, alter or override access on request, in an emergency, or at all. Our staff do not read the contents of a subscriber's documents except where a subscriber asks us to look at a specific file to resolve a support issue.
The people you authorise to access your vault, on the terms you set for each of them.
Service providers who run parts of the service for us: hosting, messaging delivery, payment processing, error monitoring and customer support tooling. Each is bound to use the data only to provide that service.
Legal and safety: where we are required by law, a subpoena or a court order, or where disclosure is necessary to protect the rights or safety of a person.
A business transfer: if the business is acquired or merged, subscriber data may transfer as part of that transaction, subject to this Policy.
We do not sell personal information, and we do not share it with data brokers or advertising networks.
Documents and records are kept while the account is open. When an account is closed, the owner is given 60 days to export everything, after which the documents and their metadata are permanently deleted. We keep no shadow copy of a deleted vault.
Data is encrypted in transit and at rest. Access inside Rixons is limited to staff whose role requires it and is logged. No system is perfectly secure, and we do not claim otherwise, but we treat a breach of subscriber data as the most serious failure this business can have and we will notify affected subscribers promptly if one occurs.
Access and correct: view and edit the information on your account at any time from your settings.
Delete: close your account and ask us to delete your data by emailing support@rixonsfinancial.com.
Export: request a copy of your data in a portable format, and download every document you filed.
Messaging: opt out of texts by replying STOP, and opt out of marketing email by using the unsubscribe link. Service and billing email continues while your account is open.
State privacy rights: residents of California, Colorado, Connecticut, Virginia and other states with a comprehensive privacy law may exercise the rights that law gives them by contacting us. We do not discriminate against a subscriber for exercising a right.
The service is not directed to children under 13 and we do not knowingly collect information from them. If we learn we have, we delete it.
We use cookies to keep you signed in, remember your preferences and understand how the site is used. You can control cookies in your browser. Turning off essential cookies will stop parts of the site working.
We may update this Policy. The current version is always on this page, and where a change is material we will tell subscribers by email or by a notice in the software.
Rixons, 104 Woodmont Blvd, Nashville, TN 37205
Telephone: (888) 903-4791
Email: support@rixonsfinancial.com
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