Emergency access you set, not support

<p>Emergency access is a person you name, under rules you set, before anyone needs it. Support cannot grant it. Support cannot override it. Support cannot guess who you meant.</p><blockquote>If you did not configure it, it does not open.</blockquote><p>Set it the way you would hand someone a key: who, what they may see, and when that access starts. The vault stores that configuration with the household, not as a ticket for a call centre.</p><ul><li>Who may open it</li><li>Which record types they may see</li><li>What stays tagged private</li><li>The condition you chose for access to start</li></ul><p>This is not a will, not a power of attorney, and not legal advice. It is a switch you own on a document vault.</p><p>If you have not named anyone, the files stay closed to everyone but you. That is the honest default.</p>